CONTACT US

Thank you for stopping by Jsjlh. If you have a question about a garment, its fabric or its fit, or need help with an order, delivery, tracking, a return, or a refund, our customer care team is ready to help. Everyone who chooses to shop with us matters, and we will work to make your experience attentive and straightforward.

We handle enquiries about fibre content and fabric feel, sizing and measurements, an order in progress, shipping and tracking, a cancellation, a return, or a refund.

What to Include in Your Message

To help us understand your request and answer it efficiently, please share as much of the following as you can:

Your order number, if available;

The email address used when the order was placed;

The name or web link of the item in question;

A clear explanation of your question or request; and

Relevant photographs or videos if an item arrived damaged, faulty, incorrect, or incomplete.

For a damaged, faulty, incorrect, or incomplete delivery, clear images of the garment, the problem, the shipping label, and the outer packaging help us look into the matter and offer a suitable solution. If your question is about a fabric, a close-up photograph taken in natural daylight is often the most useful thing you can send.

How to Reach Us

Customer Service Email:

service@jsjlh.com

Store Website:

jsjlh.com

Our team checks messages regularly on business days and will reply as soon as reasonably possible. We may not always be able to answer immediately, but every request gets careful attention.

For a time-sensitive order issue, please explain the situation clearly in your email and include your order number. We will prioritise urgent requests wherever we reasonably can.

Please avoid sending several messages about the same issue, as duplicates can make your request harder to track.

Order Changes and Cancellations

If you need to correct a delivery address, change a garment or size, or ask for an order cancellation, please contact us as soon as possible.

We will make reasonable efforts to help. However, once an order has entered processing, production, or shipment, we cannot guarantee that it can still be changed or cancelled.

Returns and Product Problems

Please contact us before sending anything back.

The correct return location may vary depending on the garment, the order, and where you are. If your return request is reviewed and approved, we will email you the applicable return address and step-by-step instructions.

Do not send a product to our registered business address, or to an address printed on the original parcel, unless our customer service team specifically instructs you to do so.

Products sent without prior authorisation, or to an incorrect address, may be refused, delayed, lost, or returned to the sender. Please read our Returns and Cancellation Policy for the complete eligibility rules and refund process.

If a product arrives damaged, faulty, incorrect, or incomplete, we will review the information you provide and offer a suitable remedy. Depending on the circumstances and what is in stock, this may include sending a missing item, providing a replacement, arranging an exchange, or refunding the affected item.