SHIPPING POLICY

Effective Date: August 18, 2026

Thanks for shopping with Jsjlh. Whether you are replenishing a favorite gift item or trying a new accessory for the first time, we want the delivery side of your order to feel as clear as the product listing itself.

This Shipping Policy covers where we send orders, how long preparation usually takes, estimated travel times, shipping rates, tracking, and what happens when something goes wrong in transit. If anything is unclear, please reach us using the contact details below.

Payment Methods
To keep checkout safe and straightforward, Jsjlh accepts:
Visa, Mastercard, Maestro, Visa Electron, JCB, American Express, Diners Club, Discover, PayPal, and UnionPay.

Where We Deliver
Jsjlh currently sends orders to:

- United States
- Canada
- Mexico

Orders with a delivery address outside these countries cannot be completed at checkout right now.

Fulfillment centers and carriers may differ depending on where stock is kept, where it is headed, and what our operational arrangements allow.

Shipping Rates and Estimated Travel Times

| Destination | Transit Time | Free Shipping Threshold | Standard Shipping Fee |
|---|---|---|---|
| United States | 7–20 business days | Orders of US$50 or more | US$7.00 below US$50 |
| Canada | 10–30 business days | Orders of US$50 or more | US$8.00 below US$50 |
| Mexico | 20–30 business days | Orders of US$50 or more | US$12.00 below US$50 |

All shipping charges are shown in U.S. dollars. The applicable fee appears at checkout before you confirm payment, and you can pay using any of the methods listed above.

How Long Order Preparation Takes
Preparation time is the period between placing an order and handing it to the carrier.

Most in-stock orders are prepared within 2–7 business days. Business days do not include weekends or public holidays.

Preparation may take longer during:

- Peak shopping seasons or major promotions;
- Public holidays;
- Inventory replenishment;
- Additional production or quality inspections; and
- Preparation of personalized, customized, or made-to-order items, where the product page says so.

If an item becomes unavailable or is significantly delayed, we will contact you at the email address given at checkout and explain the options available.

Total Estimated Delivery Windows
Total estimated delivery time = preparation time of 2–7 business days + transit time.

Approximate total windows from the moment an order is placed are:

| Destination | Transit Time | Total Estimated Delivery Time |
|---|---|---|
| United States | 7–20 business days | 9–27 business days |
| Canada | 10–30 business days | 12–37 business days |
| Mexico | 20–30 business days | 22–37 business days |

These windows are estimates rather than guaranteed dates. Delivery can be affected by:

- Incorrect or incomplete delivery details;
- Customs clearance;
- Severe weather;
- Public holidays;
- Carrier disruption;
- Peak-season volumes;
- Remote delivery locations; or
- Other circumstances outside our reasonable control.

Please check the recipient name, street address, unit number, city, state or province, postal code, and contact details before submitting an order.

Tracking Details
Once an order has been dispatched, we will email any available tracking details to the address given at checkout.

You can also sign in to your customer account and check the Orders section for updates.

Tracking information can take several business days to appear in the carrier’s system after dispatch, and a temporary pause in updates does not necessarily mean the parcel has stopped moving.

If an order contains several items, they may be shipped in separate parcels. In that case, you may receive more than one tracking number, and the parcels may arrive on different days.

Customs Duties and Import Taxes
Orders delivered to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges set by customs authorities, carriers, or the destination country.

Unless explicitly shown as included at checkout, these charges are not part of the product price or the shipping fee and are the recipient’s responsibility. Depending on your payment method, they may need to be paid separately to the carrier or the customs authority.

If a recipient refuses delivery because of customs charges, any applicable return shipping, customs, and handling costs may be deducted from an eligible refund where the law allows.

We cannot declare a commercial order as a gift, state an inaccurate purchase price, or provide incorrect customs information.

Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate delivery information.

If you notice an error, please contact us as soon as possible at:

service@jsjlh.com

We will make reasonable efforts to help, but once an order has entered processing or has been dispatched, we cannot guarantee that the address can be changed.

Where the law allows, additional shipping, return, or redelivery costs caused by an incorrect or incomplete address supplied by the customer are the customer’s responsibility. If you ask for redelivery to a corrected address, the applicable redelivery charge applies.

Delayed, Lost, or Delivered Packages
If tracking has not moved for an extended period, or you believe a parcel may be lost, contact us at service@jsjlh.com with your order number and tracking details.

We will review the information available and, where appropriate, ask the carrier to open an investigation. Carrier investigations take time and may need your cooperation.

If tracking shows “delivered” but you cannot find the parcel, please:

- Check the doorstep, mailbox, reception area, parcel locker, and any other safe place a courier might use;
- Ask household members, neighbors, or building management;
- Look for a delivery notice;
- Contact the carrier using the tracking number; and
- Contact us if the parcel still cannot be found.

If a carrier investigation confirms that a parcel was lost before delivery for reasons that are not the customer’s, we will provide a suitable solution, which may include a replacement or a refund for the affected item.

Damaged, Incorrect, or Incomplete Deliveries
If an order arrives damaged, defective, incorrect, or incomplete, please contact us promptly and provide:

- Your order number;
- A clear description of the issue;
- Photographs or videos showing the item and the problem;
- Photographs of the shipping label and outer packaging where relevant; and
- Confirmation of your delivery address.

After reviewing the information, we will provide a suitable remedy. Depending on the circumstances and what is in stock, this may include:

- Sending the missing item;
- Sending a replacement;
- Arranging an exchange; or
- Issuing a refund for the affected item.

If the issue is confirmed to have come from our error or our fulfillment partner’s error, we will cover the authorized replacement or return shipping costs.

Please do not discard the affected product or its packaging while your request is being reviewed unless our customer service team tells you otherwise.

Refused, Unclaimed, or Undeliverable Packages
A parcel may be returned to us because of:

- An incorrect or incomplete address;
- Refusal by the recipient;
- Failure to collect the parcel;
- Repeated unsuccessful delivery attempts;
- Failure to pay applicable customs charges; or
- Another reason attributable to the customer.

Where this happens:

- Refund eligibility is assessed after the parcel is returned and inspected;
- Applicable return shipping, customs, and handling costs may be deducted from an eligible refund where the law allows; and
- If redelivery is requested, the customer is responsible for the applicable redelivery charge.

Original shipping charges are not normally refunded when non-delivery results from a customer-attributable reason, except where the law requires otherwise.

Returns
For anything to do with returns, please do not send a parcel to our registered address unless our team instructs you to. Contact us first for instructions, and we will provide the current return warehouse address. Customer service hours are Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (U.S. Central Time, CST/CDT), and messages are answered as quickly as we can.

Current return warehouse address:

Attn: Return Authorization 43-XNP-2
Warehouse: Menlo Worldwide Logistics – Suite 209
801 Swan Drive
Smyrna, TN 37167
United States

Full return eligibility rules and refund procedures are set out in our Returns and Cancellation Policy and our Refund Policy.

Contact and Company Information
For a question about shipping, tracking, or delivery, contact us at:

service@jsjlh.com

Please include your order number and the email address used during checkout.