RETURNS AND CANCELLATION POLICY

Effective Date: August 18, 2026

Company: Qingdao Ruimeng Beier Clothing Co., Ltd.
Brand: Jsjlh
Website: jsjlh.com

This Returns and Cancellation Policy is provided by Qingdao Ruimeng Beier Clothing Co., Ltd., the legal entity operating the Jsjlh brand and the website jsjlh.com.

Approved refunds are processed under our separate Refund Policy. Please review the Refund Policy for refund eligibility, amount, method, and timing.

Order Cancellations and Changes
To ask for an order cancellation or a change, please contact us as soon as possible at:

service@jsjlh.com

Please include your order number and clearly describe the change you are asking for.

We will use reasonable efforts to help. However, once an order has moved into processing, production, or dispatch, we cannot guarantee that it can still be changed or cancelled.

Personalised, bespoke, or made-to-order garments may enter preparation or production shortly after confirmation. Please review garment selections, quantities, customisation details, billing information, and delivery information before placing an order.

If an order is successfully cancelled before fulfilment, the applicable amount will normally be refunded to the original payment method.

Return Request Window
You may request a return for an eligible garment within 30 days after delivery.
A return request is not automatically approved. Please contact us before sending anything and wait for written approval, return instructions, and the applicable return destination.

Garments sent without prior approval may be refused, or may delay or prevent the return and refund process.

Condition Requirements for Change-of-Mind Returns
To qualify for an approved change-of-mind return, a garment must generally:
be unwashed and unworn with the original tags still attached;

not have been altered, repaired, or modified;

be returned in its original packaging where reasonably possible;

include all original parts, components, accessories, and promotional items; and

be accompanied by valid proof of purchase.

Items returned with signs of wear, washing, or alteration are not eligible. We may decline or reduce a refund where a returned garment shows evidence of use beyond what is reasonably necessary to inspect it, where contents are incomplete, or where the garment has been handled in a way that affects its condition, except where the condition resulted from our error or where the law provides otherwise.

Washed, Worn, or Altered Garments
Washing, drying, ironing, or altering a garment changes it in ways that cannot be reversed, and it may also affect how we are able to assess a reported fault. Please inspect a garment when it arrives and, if something appears wrong, contact us before you wash it, wear it for an extended period, or have it altered.

This does not remove your rights where a garment is genuinely faulty, or where a washing instruction on the care label itself caused the problem.

Customised and Made-to-Order Garments
Customised, personalised, and made-to-order garments are generally not eligible for a change-of-mind return, because they are produced to your specification rather than held as standard stock. This applies where:

you have changed your mind;

an incorrect option or customisation detail was selected by the customer; or

the reason for the return is dissatisfaction unrelated to a garment fault or to a discrepancy with the order.

Clearance and personalised items are final sale for change-of-mind returns. This restriction does not apply where a garment arrives damaged, faulty, incorrectly produced, incomplete, or materially different from the order confirmed by the customer.

Damaged, Faulty, Incorrect, or Incomplete Garments
If an order arrives damaged, faulty, incorrect, incomplete, or materially different from what you ordered, please contact us promptly and provide:
Your order number;

A clear description of the issue;

Photographs or videos showing the garment and the problem;

Photographs of the shipping label and outer packaging where relevant; and

Confirmation of your delivery address.

Please do not discard the affected garment or its packaging while your request is under review unless our customer service team instructs you otherwise.

After reviewing the information, we will provide a suitable resolution. Depending on the circumstances, garment availability, and applicable law, this may include:

sending a missing part or item;

providing a replacement;

arranging an exchange; or

issuing a refund for the affected garment.

If the issue is confirmed to have come from our error or our fulfilment partner's error, we will cover the approved replacement or return shipping costs.

In some situations we may resolve the issue without requiring the original garment to be returned. Do not assume that a return is unnecessary unless our customer service team confirms this in writing.

Return Shipping Costs
For an approved change-of-mind return, the customer is responsible for return shipping costs.
For a confirmed damaged, faulty, incorrect, or incomplete garment, we will provide applicable instructions and cover the approved replacement or return shipping costs.

If we ask you to purchase return postage for a merchant-responsible return, please keep the receipt. We will refund the approved reasonable cost once we receive the requested documentation.

JSJLH does not impose a restocking charge.

For customer-paid returns, we recommend using a traceable delivery method. We are not responsible for a return that is lost or damaged before it reaches the approved return facility, except where the law provides otherwise.

Please do not send a return using payment on delivery or another service that requires us to pay an unauthorised amount when the parcel arrives.

Return Approval and Return Destination
Always contact us before returning a garment.
The appropriate return facility may vary depending on the garment, the order, and where you are. Once your return request has been reviewed and approved, we will provide the applicable return destination and instructions by email.

Our registered corporate address is not the standard returns address. Do not return a garment to the registered address, or to an address printed on the original parcel, unless our customer service team specifically instructs you to do so.

Garments sent to an unapproved or incorrect address may be refused, delayed, lost, or returned to the sender.

Approval of a return does not guarantee a refund. The returned garment must still be received and inspected unless we confirm in writing that a return is not required.

Current return warehouse address:

Attn: Return Authorization 43-XNP-2

Warehouse: Menlo Worldwide Logistics – Suite 209

801 Swan Drive

Smyrna, TN 37167

United States

Exchanges
Exchanges depend on garment availability.
For an ordinary change-of-mind exchange, the original garment must be returned and inspected before a replacement is processed. The customer is responsible for the applicable return shipping and new shipping costs.

For a confirmed damaged, faulty, incorrect, or incomplete garment, we will provide a suitable resolution and cover approved exchange-related shipping costs. Depending on the circumstances we may not require the original garment to be returned; our customer service team will confirm this in writing.

If the requested replacement is unavailable, we may issue an eligible refund and invite you to place a new order.

Return Inspection
After an approved return arrives, we will inspect the garment and let you know whether the refund has been approved.
The inspection may consider:

whether the correct garment was returned;

the garment's condition;

whether it shows signs of wear, washing, alteration, or damage;

whether original components and accessories are included;

the reason given for the return; and

whether the return followed the approved instructions.

If further information is reasonably required, we may contact you before making a final decision.

Incorrect Addresses and Undeliverable Orders
Customers are responsible for providing complete and accurate delivery information.
If a parcel is returned or cannot be delivered because of:

an incorrect or incomplete address;

refusal by the recipient;

failure to collect the parcel;

repeated unsuccessful delivery attempts;

failure to pay applicable customs charges; or

another reason attributable to the customer,

the following conditions apply:

refund eligibility is assessed after the parcel is returned and inspected;

applicable return shipping, customs, and handling costs may be deducted from an eligible refund where the law allows;

original shipping charges are not normally refunded; and

if redelivery is requested, the customer is responsible for the applicable redelivery charge.

These conditions do not apply where non-delivery resulted from our confirmed error or the carrier's confirmed error.

Refund Reference
Approved refunds are processed under our Refund Policy. Please review the Refund Policy for refund eligibility, amount, method, and timing.

Contact and Company Information
For cancellation, return, exchange, or refund assistance, contact our customer service email address:service@jsjlh.com

Please include your order number and the email address used during checkout.

Customer Service Hours:
Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM(U.S. Central Time, CST/CDT).